HELP CENTER
uswallpaperdecor.com
ORDER SUPPORT
How do I track my order?
Log in to your account at uswallpaperdecor.com to view real-time shipping updates with our interactive tracking map.
Can I modify my order?
Changes are possible within 1 hour of placement. Contact our support team via the order management portal.
SHIPPING INFO
Delivery Timeframes:
- Standard: 3-5 business days (continental US)
- Express: 1-2 business days (+$12.90)
- Sample swatches: Ships within 24 hours
International Shipping:
Customs fees may apply. Duties are calculated at checkout for 85+ countries.
RETURNS & EXCHANGES
Wallpaper Returns:
- Unopened rolls within 30 days
- 15% restocking fee (except defective products)
- Free return shipping for quality issues
Custom Prints:
Non-returnable. Color variations within ±5% are industry standard.
PRODUCT GUIDES
Measuring Your Space:
Use our online calculator:
- Input room dimensions
- Select pattern repeat size
- Get exact roll requirements
Installation Tips:
- Watch our step-by-step 4K tutorial series
- Download printable preparation checklist
ACCOUNT MANAGEMENT
Password Reset:
Use the “Forgot Password” link. Temporary codes expire in 10 minutes.
Order History:
Access all invoices (2018-present) in your account dashboard.
TROUBLESHOOTING
Pattern Matching Issues:
Contact us with photos within 7 days of receipt for replacement rolls from the same dye lot.
Damaged Shipments:
File a claim within 48 hours using our automated damage portal.
WHOLESALE INQUIRIES
Apply for trade accounts through our online application. Approval takes 2 business days.